July 6, 2021
What to try when Adobe site downloads or form submissions fail to work properly
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(4)
July 6, 2021
What to try when Adobe site downloads or form submissions fail to work properly
ColdFusion troubleshooter
Wizard 146 posts
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(4)

Have you perhaps tried to download ColdFusion from the Adobe site, only to find after you fill out the CF dev/trial download form that the download would not start? You’re just left at a page which offers no other means to download (Adobe could and should fix that by offering links on that page in case this could happen).

Or perhaps you’ve tried to file a bug report at the Adobe Tracker site, only to find that the bug report fails to be submitted and you instead get an error, “Bug Submission Failed“.  Even trying to file a blog post on this very portal can sometimes be met with “submission failed“.

I’ve experienced these myself often, or helped others, and of course all this is VERY frustrating, and Adobe should fix whatever is amiss.

But until then, I can offer solutions that have helped others. The problem seems to stem from cookie issues in my experience, so try either of these 3 options:

  • either clear the cookies you have for the site you are on (which you can do using your browser dev tools, or your browser’s clear cookies feature)
  • or just try a new private/incognito window in your browser
  • or just try visiting the site in question using a different browser (which would not likely have the same cookies as you have now for the site. Indeed perhaps it would have none, if you hadn’t visited the site in that browser before).

I’ve been recommending these options for a couple of years, and they do nearly ALWAYS solve the problem. I appreciate that some readers will think, “all this is obvious”, but if it was, I wouldn’t have had to offer the solution so often. 🙂

Is it annoying that the problem happens all? Sure. Should Adobe fix whatever’s amiss? Sure. Until then, I hope it may be possible that someone googling may find this as an answer to issues with ColdFusion downloads failing, or bugs failing to submit, or any number of other sort of similar problems related to accessing secured sections of Adobe site.


For more blog content from Charlie Arehart, see his posts here as well as his posts at carehart.org. And follow him on Twitter and other social media as carehart.

4 Comments
2022-05-09 18:35:19
2022-05-09 18:35:19

Hey Charlie,

So, there is a developer edition available for 2021 or  only the 30-day time limited evaluation version?

Who should I speak to about licensing?  I have a potential client that is currently running Coldfusion 9 that is under the impression they can only upgrade to CF2021.  Is there any chance the client could upgrade to 2018 instead?

J Brodeur

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jBrodeur
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2022-05-09 19:08:41
2022-05-09 19:08:41
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jBrodeur
's comment

There’s just the one installer. It’s during installation that you are asked whether to run the trial or developer edition or enter a license key. And if you do the trial and don’t enter a key within 30 days, that reverts to the developer edition.

Finally as for licensing, well, you may not need to speak to anyone. The info is all online, and I’ve repeated it in many posts and presentations, but to your specific concerns:

  • Adobe now sells only cf2021, and only offers that version’s downloads online publicly
  • There is an upgrade discount to move up from cf2018 only. Any other version would require a full price purchase.
  • Anyone can install any cf version alongside any other. There is no in-place upgrade capability
  • Adobe has offered in the past the option for one to pay for the latest version (now cf2021) but “backwards license” it to the prior version (now cf2018). That is rarely necessary, but an option to consider. (If you later wanted to upgrade that to cf2021, you would then pay the upgrade price from 2018 to 2021–yes, even though you “already paid for it”. You opted to use inital payment that to “pay for 2018”, though it’s not the current version.) BTW, once cf2023 comes out, you’d not be able to get that upgrade discount from cf2018 anymore.

 

If you have further questions, there are contact options offered on the pages for buying cf, linked to ultimately from those above. More specifically, the page to buy cf standard offers a “contact us” button that goes to here, which offers the email address coldfusionsales@adobe.com.

If you may learn anything that contradicts what I’ve shared, please do let us know. I don’t work for Adobe, of course. I just try to help folks. 

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Charlie Arehart
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2022-05-09 19:32:26
2022-05-09 19:32:26
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Charlie Arehart
's comment

Hey Charlie,  Thanks for the lightning fast reply.

Very, very good to know the developer edition/option continues to be available.

I kind of expected as much but really wasn’t sure.  I did not see anything in the up front verbiage indicating a developer edition.

I kind of wish Adobe would word as much, otherwise, I would have held-off until the project is-a-go to maximize the availability.

I suspect there are other developers, especially curious first-timers, that would not know this option is available and turn away.

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jBrodeur
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2022-05-10 04:06:10
2022-05-10 04:06:10
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jBrodeur
's comment

Glad to help. Fwiw, the main cf product page does indeed mention and offer more on the dev edition, albeit at the bottom, as “Adobe ColdFusion Developer Edition”, which takes one to the same (single) page to get that one installer (to run as trial or developer).

But I agree the page could make things more clear. Same with the product pages for each of Standard or Enterprise, which make no mention of the developer edition. It’s sad, sure, if some would miss that there’s the free dev edition. At least the installer will inform them also, but I realize some may not get to that point.

I have no influence on these pages, and I find them to be very hard to get changed. Instead, I just make the point whenever I can how there are both the free trial and developer editions, trying to remind myself that it’s better to light one candle than to curse the darkness. 🙂

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