Yes, that’s right. Adobe provides free support for product installation. To make use of this all you need to is reach out to cf.install@adobe.com with your installation issue.
If you also face any issue with the updates that we release, you can reach out to the email alias indicated above for support.
Note, support is limited to product installation only and installation does not include network installations, silent installs to a network environment, database configuration, clustering, distributed set-up of servers, or any other similar set-up or activities.
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Staff
109 posts
It is great that you are are finally doing this, could have done with it years ago though.
@Lee: I would say, reach out to the alias.
Does this support include getting CF10 to not throw random 503 errors due to the apparently less than ideal isapi connector setup?
Totally awesome Rakshith! We have a long term commitment to ColdFusion. We are committed to ColdFusion “Dazzle”.
I appreciate the response.
Ron
@Ron: The next version of Ext has changed considerably when compared to the version that we ship in CF10. We couldn’t upgrade without breaking backward compatibility in a major way. We are working to fix this in the upcoming release of CF.
Rakshith,
We asked for the ext framework to be updated in CF10. It was ignored.
@Adam: Yes, asking does help! 🙂
Excellent work! Cheers Rakshith. One never knows what’s possible until one asks, I guess!
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Adam
@Adam: Well it turns out it is not. The new alias is cf.install@adobe.com. The blog has been updated.
I see. Perhaps your email administrators/policy-makers need to be either a) brought out of the 1980s; b) just shot.
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Adam
I agree. There is a restriction on the alias to contain a max 8 characters. Weird, but true.
Why have you specifically misspelled “install” in that email address? That’s an invitation for misdirected email, innit?
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Adam
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